Focus on Business, We Handle IT

Why Managed IT?

Let us handle the complexity so you can focus on growing your business.

• Predictable Costs - Fixed monthly pricing with no surprises
• Reduced Downtime - Proactive monitoring prevents issues
• Expert Access - Entire team of specialists at your service
• Scalability - Easily scale services as you grow
• Latest Technology - Stay current without the investment
• Compliance - Meet regulatory requirements effortlessly

ITIL-Based Service Management

WebNasr's managed IT service is built on ITIL 4 best practices for incident management, change management, and service request fulfilment. All support requests are logged in a professional ITSM platform (ServiceNow or Jira Service Management) with automatic SLA tracking. Incidents are categorised by impact and urgency — a production server down is P1, a slow laptop is P4 — and routed to the appropriate engineer immediately.

Change management follows a structured process: all non-emergency changes are raised as RFCs (Requests for Change), reviewed by a change advisory board, scheduled in a maintenance window, and tested in staging before production deployment. This discipline eliminates the most common cause of unplanned downtime: changes made without testing or communication. Emergency changes have an expedited approval process with mandatory post-implementation review.

Proactive Monitoring & Alerting

WebNasr monitors every layer of your stack: physical hardware (CPU, memory, disk, temperature), virtualisation hosts, network devices (switches, routers, firewalls, WiFi access points), operating systems, application services, and business-critical processes. Over 200 individual check types are configured per client based on their specific environment. Alerts are carefully tuned during the first 30 days to eliminate false positives — our engineers are alerted on conditions that actually require action.

Monthly reporting provides trend analysis so capacity issues are identified 60–90 days before they become problems. When a disk is trending toward full, we schedule capacity expansion before it triggers an incident. When application response times are creeping up, we investigate and remediate before users notice. This proactive posture is what drives our 99.9% uptime guarantee across managed clients.

Backup, Disaster Recovery & Business Continuity

Backups that have never been tested are not backups — they are hopes. WebNasr implements and regularly tests your backup and disaster recovery strategy following the 3-2-1 rule: three copies of data, on two different media types, with one copy offsite. Recovery time objectives (RTO) and recovery point objectives (RPO) are agreed in your SLA and validated through annual disaster recovery drills where we actually restore systems from backup to a test environment and verify data integrity.

For critical systems, WebNasr deploys replication to a secondary site or cloud region so failover can occur within minutes. Business continuity planning extends beyond the technical layer — we document manual fallback procedures, staff communication plans, and supplier escalation contacts so your organisation knows exactly what to do when technology fails. These plans are reviewed and updated annually or whenever a significant infrastructure change occurs.

Security & Patch Management

Unpatched systems are the leading cause of successful cyberattacks. WebNasr operates a structured patch management programme: vulnerability scans run weekly, critical patches are deployed within 72 hours, high-severity patches within 14 days, and routine patches are bundled into monthly maintenance windows. The patch deployment process is staged — test servers first, production last — with automated rollback if a patch breaks an application.

Endpoint protection is managed centrally: antivirus definitions update automatically, web filtering blocks known malicious domains, and USB port policies prevent data exfiltration from endpoints. We conduct quarterly security reviews that include firewall rule audits, active directory hygiene checks (stale accounts, excessive privileges), and review of any security events flagged by your SIEM. These reviews generate a prioritised remediation list that keeps your security posture continuously improving.